With the highest level of service from Infradax, you are assured of 24×7 mission critical support. We call this the Platinum service level. When hardware components no longer function, we will replace them the same day. Within 4 hours of your report, an engineer will be on-site. In addition, we will arrange a replacement system in case of a total system crash. You’re hardware also receives a health check (optional) by a certified engineer.
Benefits of Platinum support contract
- 24×7 mission critical support;
- Competitive rates;
- Flexible contracts starting from 6 months;
- Same day on-site support and delivery of replacement parts;
- Certified engineer on-site within 4 hours;
- Recovery of the system 8 hours after reporting (at additional charge);
- Replacement of hardware in case of total system crash;
- Periodic health check (optional);
- Remote monitoring and system analysis every 3 months (optional).
Choose support level based on your requirements
The support level is completely adaptable to your operational requirements, since the support contracts from Infradax are flexible. This means you choose the support that perfectly suits your IT environment. So you remain in full control and ensure continuous availability of the IT infrastructure, as well as extend your IT life cycle. More support levels from Infradax:
- Gold (9×5 support);
- Silver (9×5 support).
Reliable high quality IT support
For small and large emergencies, we are there for you. You receive 24×7 mission critical support and help on the same day in case of issues – regardless of the age or brand of the hardware, and whether it be servers, storage or hardware. With our commitment to IT and specialized consultants and engineers, we offer you customized solutions, helping company or client to maintain high efficiency.
Request a quote for 24×7 mission critical support
Interested in a 24×7 support contract for your IT environment? Please contact us and we will offer you a quote with a competitive price. Together with you, our consultants create an IT support contract that is fully tailored to your needs.