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Support

Our Service Desk is at your service 24/7.

A full-service solution… that’s what you want when it comes to IT.

From hardware support to user support, our Service Desk is always there for you and your employees. We are more flexible and considerably cheaper than the vendor. We are also on site within four hours, so that your business processes can continue quickly. Even at night.

Our Service Desk helps you with anything. Reactive, but also proactive. With managed services in which we work together to achieve your goals, but also for individual issues. If you have a question or problem, you can come to us. Please contact the Service Desk via mail (servicedesk@infradax.com), telephone (+31 33 789 00 33) or IDxPORTAL.

You can also opt for hardware support:

Platinum: 24/7 Mission Critical Support

You no longer need to be afraid of losing data. In the case of a total system crash, you will receive a replacement system the same day, so you can continue as if nothing happened. In addition, a certified engineer will come along to check the hardware. We do this 24 hours a day, 7 days a week. Even at night.

Gold: 9 to 5 Next Business Day Support

Is solving your IT problem a less urgent priority? If so, this is probably the best choice for you. You have all the convenience of Platinum support, but we come the next (working) day.

Silver: Spare Parts Management

Customised expert management to increase the reliability, performance and productivity of your IT systems. The ultimate goal is to reduce costs.

Our hardware support is not only extremely fast, but also at least 40% cheaper than going to the vendor. Another advantage: as an IT life cycle specialist , our support is permanent, unlike that of the vendor.

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hello@infradax.com

+31 33 789 00 33

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