With the highest service level from Infradax you are assured of 24×7 IT support for your data center environment. We call this the Platinum service level. When hardware parts no longer function, we replace them the same day. A certified engineer is on-site within 4 hours of your report. We also arrange a replacement system in the event of a total system crash. Your hardware will also receive a health check (optional) by a certified engineer.
ADVANTAGES OF PLATINUM SUPPORT:
- 24×7 mission critical support;
- Competitive prices;
- Flexible contracts from 1 month;
- Same day on-site support and part replacement;
- Certified engineer on location within 4 hours;
- Multiple brands under 1 contract;
- Periodic health check (optional);
CHOOSE SUPPORT LEVEL BASED ON YOUR REQUIREMENTS
The support level can be fully tailored to your operational requirements. The support contracts of Infradax are flexible. This means that you choose the support that perfectly matches your IT environment. In this way you keep full control and continuous availability of the IT infrastructure and you extend the IT lifecycle. More support levels from Infradax:
- Infradax Platinum – 24×7 Mission Critical support;
- Infradax Gold – 9/5 Next Business Day onsite support;
- Infradax Silver – 9/5 Next Business Day spare part onsite support.
RELIABLE HIGH QUALITY IT SUPPORT
We are there for you in small and large calamities. You will receive 24×7 mission critical support and on-site support in case of problems on the same day. Regardless of age or whatever brand the hardware is. This applies to servers, storage and networking hardware. With our dedication to IT and specialized consultants and engineers, we offer you tailor-made solutions.