It is important for every company that the IT infrastructure is active 24/7. It is therefore vital to have reliable support for your IT environment. Do you want to know which support best suits your IT situation? Below we discuss the advantages and disadvantages of both forms of support. Is it better to purchase Vendor support or does Third Party Maintenance (TPM) suit your situation better? Infradax can support you in both forms, so it depends on your needs.
What do you have to take into account? There are two things in particular that you should keep in mind. For example, it is valuable to have 24×7 support on your storage, because when it fails, your entire system is down. For your server, 9×5 support is already sufficient, because there is often a replica on another server. As long as it is implemented redundantly, you can continue working without any problems.
Vendor support is always provided directly from the manufacturer. This only applies to hardware from the manufacturer. Defective hardware is then replaced with hardware from the Vendor. New hardware often comes with three to five years of support. After which you have to purchase new hardware or extend support for a considerable amount.
✔️ In case of defect, new parts of the Vendor;
✔️ Product specific knowledge;
✔️ Different types of standard SLAs.
❌ Mandatory new hardware purchase;
❌ No support on refurbished hardware;
❌ More expensive with extended support;
❌ Support is brand specific.
Third Party Maintenance, or TPM support, is hardware support by vendor independent companies. This is a brand-independent third party that takes care of the maintenance of your hardware. Together with our partners, we have more than 10 years of experience in providing TPM Support throughout Europe and beyond. It’s no coincidence that Gartner says that 71% of Fortune 500 companies use TPM support.
✔️ 30-70% cheaper when Vendor support has expired;
✔️ Support also for older and refurbished hardware;
✔️ Third Party Maintenance can be adapted to your needs;
✔️ Multiple brands under one support contract with SLA;
✔️ Positive influence on the IT lifecycle.
❌ Support is not directly arranged by the Vendor;
❌ Price for support on new hardware is higher than Vendor support;
❌ You will not receive any software support.
Now that you know both the advantages and disadvantages of Vendor support and Third Party Maintenance support. It is important to see what best suits your situation. Do you think it is important that you always have the latest hardware? Then Vendor Support is a good fit for you. Do you want to be more efficient with your budget? Would you rather have different brands under one SLA? Do you currently have older or refurbished hardware? Then Third Party Maintenance is a good choice.
Whether you choose TPM Support or Vendor Support, Infradax is happy to help you. We offer both TPM and Vendor support, on A-brands such as: Cisco, HPe, IBM, Dell, EMC and Lenovo. Do you have questions or do you want advice for your IT infrastructure? Please contact us.
Interested?
hello@infradax.com
+31 33 789 00 36
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