Third-party maintenance is the way to get much more out of your IT budget. With this form of hardware support, you are no longer stuck in the support cycle of manufacturers, who prefer to see you replace hardware every three years. By extending your IT lifecycle, you save a lot of money. You can put that money aside for innovative ICT projects. Also not unimportant: you contribute to a circular economy.
More and more organizations are discovering the benefits of independent, third-party maintenance (TPM). The market size is therefore growing year after year. Gartner assumes that the stretch is far from over. He predicts that investments will exceed $1 billion by 2023. That is three times as much as in 2019. The main reasons for outsourcing support to a third party that is also mentioned in the survey: cost savings and ready for innovation.
Suppliers usually offer three to five years of support when purchasing hardware, guaranteeing that failures are resolved 24/7. This way you are insured against damage due to downtime. But after this period, the ‘premium’ usually goes up considerably. In this way, manufacturers try to get you excited about replacing your equipment. In time, the manufacturer will stop support (EOS or End of Support). TPM is then the only solution to still get support.
However, it is by no means feasible for everyone to constantly go along with innovations. The associated migration of the existing application landscape can also be quite complex. In addition, not everyone needs more speed and more capacity every few years. Custom-written software may still run fine on existing equipment. TPM offers a solution. A partner can usually take over the support at a lower cost and extend the support term. This gives you more time to budget for the inevitable moment when your hardware no longer meets the requirements of your business.
A third party also helps to save costs by deploying used or new components if additional performance or capacity is required. Reuse within the existing infrastructure has been gaining ground in recent years. For example, there is research that indicates that more and more people are willing to give equipment a second life because of the lower price, while not compromising on quality. Moreover, this method saves raw materials.
Often the reason for reuse is simply practical. If the manufacturer no longer supplies hardware models over time, you will have to turn to refurbished if you want to expand or upgrade your current infrastructure.
A specialized partner can refurbish hardware until it is ‘as good as new’, with a full warranty. Completing the (circular) IT lifecycle also requires proper processing. This ties in with the need that more and more organizations feel for corporate social responsibility. The national government also supports this development and aims to halve the consumption of raw materials by 2030.
One of the main advantages of TPM is further flexibility. Consider the option to renew monthly until your environment is phased out. In addition, you will be dealing with one central point of contact for support. Large organizations in particular often have a fragmented IT landscape. For example, they have hardware from Dell, storage from IBM and switches from Cisco. As a result, they are dependent on perhaps five or six suppliers for support. A third party fixes problems itself or takes over communication with the suppliers, if the factory support is still running. You as a customer do not have to worry about that.
Infradax is a 24/7 support organization that has a lot of specialist knowledge. The support desk is located in the Netherlands but operates worldwide. As a flexible organization with all hardware in stock, Infradax can have a certified engineer and spare parts on location within four hours.
In addition to all the advantages of TPM already mentioned, Infradax also offers temporary support. It often happens that the replacement of ICT infrastructure is needed, but that the transition to a new infrastructure or the cloud takes longer than expected. You often have to purchase support for another year from the manufacturer of the existing equipment. By purchasing support for one, two or three months, you can bridge more easily and above all cheaper.
So this is how you get more out of your IT budget with TPM. Flexibility and extending your IT lifecycle save costs and protect the environment. All this with the same guaranteed SLAs on hardware components as with manufacturer support, such as 24/7 international coverage. Finally, as a central point of contact, Infradax can provide you with good advice, to give you more control over the transition to your new infrastructure. In this way, TPM helps you focus completely on innovation.
Would you like to know more about hardware support or optimal performance of your IT environment? Please feel free to contact us for more information or an IT infrastructure check.
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