You always want your IT infrastructure active, preferably 24/7. It is therefore vital to have reliable support for your IT environment. Do you want to know which support best fits your IT situation? Below we are going to discuss the advantages and disadvantages of both forms of support. Is it better to purchase Vendor support or does Third Party Maintenance (TPM) fit your situation better? Infradax can support you in both forms, so it all depends on your needs.
What should you take into account? There are two things in particular that you can take into account. For example, it is valuable to have 24 × 7 support on your storage, because when it fails, your entire system is down. 9 × 5 support is sufficient for your server, because there is often a replica on another server. You can continue to work as long as it is redundant, without bothering you.
Traditional Vendor support
Vendor support is always delivered directly from the manufacturer. This only applies to hardware from the manufacturer. Defective hardware is then replaced with hardware from the Vendor. New hardware often comes with three to five years of support. After which you have to purchase new hardware or extend support for a considerable amount.